We describe two strategies for bidding on customer RFQs in the Supply Chain Management Trading Agent Competition. The first strategy, used by Botticelli in previous years, is to model and solve the problem as integer linear program. The second strategy is a greedy algorithm where customer demand is scheduled according to the predicted marginal profit. Both strategies have been implemented in th...

Distribution network design as a strategic decision has long-term effect on tactical and operational supply chain management. In this research, the location-allocation problem is studied under demand uncertainty. The purposes of this study were to specify the optimal number and location of distribution centers and to determine the allocation of customer demands to distribution centers. The m...

Web logs (or blogs) have become a means for citizens to share opinions and deliberate on local issues. However, the large number of blogs makes finding and exploring content of interest relatively difficult. This discovery problem presumably also limits participation by interested citizens. We present a tool to display a representation of citizen-to-citizen discussion in blogs that reveals simi...

I this paper, we investigate the effectiveness of a firm’s proactive management of customer-to-customer communication. We are particularly interested in understanding how, if at all, the firm should go about effecting meaningful word-of-mouth (WOM) communications. To tackle this problem, we collect data from two sources: (1) we implement a large-scale field test in which a national firm created...

The Supergen HiDEF (Highly Distributed Energy Future) project focuses on possibilities for decentralising five features of energy systems: resources, control, network infrastructure, participation (markets and commercial arrangements) and policy. This paper concentrates on participation, and the practicalities of an ‘active demand side’. It examines four potential means of altering network and ...

in this paper, a new approach to overlapping operations in job shop scheduling is presented. in many job shops, a customer demand can be met in more than one way for each job, where demand determines the quantity of each finished job ordered by a customer. in each job, embedded operations can be performed due to overlapping considerations in which each operation may be overlapped with the other...

This study is to investigate how government institutions extended customer-oriented idea throughout the whole organization by means of a service system design and management. Using COSES model (customer-oriented service-enhancement system), aided by in-depth interview, to categorize service strategies collected and study public sector institution customer-oriented serving people mindset and app...