نتایج جستجو برای: quality dimensions of services
تعداد نتایج: 21239987 فیلتر نتایج به سال:
تاثیر آموزش تفکر انتقادی به شیوه مباحثه بر روی مهارت درک متن یادگیرندگان انگلیسی به عنوان زبان خارجی
the purpose of the present study was to investigate the effect of instruction through debate on male and female efl learners’ reading comprehension, to examine the differences between the performance of male and female participants on the five dimensions of cctst including analysis, evaluation, inference, deductive reasoning, and inductive reasoning, and to examine the differences between male ...
Introduction: Improving service quality is very important in health care delivery and can increase patient satisfaction. The quality of hospital services is primarily based on the assessment of patients' expectations and perceptions of service quality. This study aimed to determine patients’ expectations and perceptions about service quality of cardiac surgery wards in private hospitals. ...
background: avoidable mortality (am) is one of the most important health indicators (hi) and represents the quality of care in a hospital.objective: this study measured the efficacy of a training program for a hospital healthcare staff to reduce am.methods: this epidemiological study on community intervention analyzed time-series data on hi by semesters from 2008 to 2015. the pre-intervention p...
Purpose: The purpose of the present article is the Investigation on the relationship between organizational culture and quality of services in the libraries affiliated to Iran Public Libraries Foundation in the Mashhad city. Methodology: This research was based on survey research method. The populations under question include employees and users of Mashhad city public libraries. For the extr...
Background Following the implementation of family physician plan in rural areas, the quantity of provided services has been increased, but what leads on the next topic is the improvement in expected quality of service, as well. The present study aims at determining the gap between patients’ expectation and perception from the quality of services provided by family physicians during the spring a...
in this study, the effects of oleothermal modification on physical and mechanical peroperties of fir wood (abeis sp.) blocks were examined. at first, some blocks of fir wood with 5 × 20 × 120 cm dimensions were prepared. the blocks were treated in soybean oil. the effects of 3 factors such as treatments temperature (180and 200 °c), holding time (12 and 15 h) and initial moisture content of wood...
conclusions there was a negative gap between the patients’ expectations and what they actually perceived in the studied rehabilitation centers (with the exception of one public clinic); therefore, improvements are needed across all five dimensions. patients and methods this was a cross-sectional study conducted in ahvaz, iran. the study sample was composed of 255 patients randomly selected from...
Background & Objective: In recent years, social networks have been considered by organizations active in the field of health and have provided many opportunities to Consulting, training and information sharing and promise to increase the quality and safety of health care and reduce costs, so it is necessary to study their dimensions and requirements. The purpose of this study is to identify the...
this research aimed at applying servqual model to examine the relationship between mobile banking services and customer satisfaction. while the previous researchers had already examined the effect of qualities services on banking customer satisfaction, no previous study was done on mobile banking. thus, the current paper attempted to fill the gap in the literature by applying servqual model t...
introduction: the libqual model measures 3 dimensions on a scale of approximately 22 aspects of services. the purpose of the present research was to evaluate the quality of services provided by libraries of isfahan university of medical sciences using the libqual model. methods: in a descriptive research, 368 users of libraries of isfahan university of medical sciences participated. data was co...
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