The issue of language barriers is particularly critical during intercultural service encounters for ESL (English as a Second Language) customers. Customers may struggle to communicate what they want or even get necessary information regarding products or services. Through a qualitative study, based on a grounded theory approach, this study identifies issues that concern ESL customers in intercu...

This case study explored how the involvement of two ESL instructors in critical literacy research, including master’s thesis, made them experience different challenges, ideological conflicts and successes. One of them was teaching ESL in secondary classes when she carried out her thesis about critical literacy. She also cooperated with the researcher in a critical literacy study after she had f...

 to provide an objective phonetic description of vowels and diphthongs of Indian English in acoustic terms and  to provide acoustic evidence of sound change in English in language contact situation.  This of course would have implications in ESL in India, as knowledge about the vowel space and vowel qualities produced by speakers in India can help us in teaching spoken English to the student...

Many English-as-a-Second Language (ESL) nursing students struggle in nursing school for a multitude of reasons. The purpose of this critical review of the literature is to identify barriers and discover bridges to ESL nursing student success. Twenty-five articles were identified for the review. Language barriers were identified as the single most significant obstacle facing the ESL nursing stud...

the idea is growing among educators that thinking skill needs to be given a direct attention. on one hand, critical thinking is supposed to broaden students’ thinking in all regards (schafersman, 1991); and on the other hand learners’ attitudes towards the second language can affect both their performance in the class and their final accomplishment. to this end, the present study started with t...