The purpose of this study was to observe and analyze the consumer behaviors and commentary of the Black Friday customer. An observational instrument documented consumer in-line behavior while waiting for the stores to open, store entry behavior, and individual behavior. Findings show that the majority of the shoppers demonstrated calmness, courteousness, and happiness during the shopping experi...

background improper use of pesticides has become a serious in regard to human health in recent years. overlooking safety regulations, using pesticides creates many problems and health hazards for people. objectives this paper aimed to investigate the use of pesticides by pistachio farmers in kerman, iran. materials and methods this study was conducted in chatroud county, kerman province, iran. ...

the purpose of this research is analyzing and investigating customer complainant behavior and dissatisfaction from siapa services features in shiraz. in addition, we are evaluating the relationship are collected from one open and two closed questionnaires between attitude toward complaint and complainant behavior. necessary information. by using of cluster sampling, and six areas of shiraz 147 ...

In this paper, we study customer relationships in professional services. Focus is especially directed towards learning and personnel development services that are provided for the customer organisations. Learning and personnel development services include different kinds of courses and personnel development plans that are provided for the customer organisation and for its personnel. In business...

Purpose – The overall purpose of this study was to develop an understanding of the mediating effect of organizational reputation on service recommendation and customer loyalty. Design/methodology/approach – Four models were developed that were variations of the American Customer Satisfaction Model (ACSM). These models were then tested by using the Partial Least Squares (PLS) procedure on a data...