نتایج جستجو برای: services in higher quality by investigating e
تعداد نتایج: 18759997 فیلتر نتایج به سال:
the present paper investigates how far ideologies can be tease out in discourse by examining the employed schemata by two ideologically opposed news media, the bbc and press tv, to report syria crisis during a period of nine months in 2011. by assuming that news is not a valuefree construction of facts and drawing on micro structural approach of schema theory, for the first time in discours...
this research studies the impact of e-banking service quality on customer satisfaction and commitment. the aim of study is applicable, and given the importance of topic, 384 customers of saderat bank branches in tehran province who experienced the use of bank electronic services selected by sampling and randomly. by the use of a questionnaire, the data are collected. for evaluating questionnair...
This paper focuses on the mediation between Interactive e-Services (IeS) and channels used during human-organisation interactions. This mediation consists in a succession of service adaptations, changing from an abstract structure to a concrete one. Our contribution is mainly devoted to aspects concerning the Quality of Service (QoS), particularly about instrumentation and measurement issues, a...
Although e-service quality (e-SQ) is vital for online purchases and loyalty, and the Internet is globalizing services, limited knowledge exists regarding the impact of Web users’ cultural profiles on their perceptions of e-SQ. Within the tourism industry, this is crucial as Web sites target multicultural users and firms are trying to develop localized Web stores. This study addresses this gap b...
according to webster and wind (1972) and anderson et al (1987), “organizational buying is a complex process and involves many people from different functional areas, multiple goals and potentially conflicting decision criteria. moreover, the customers of today are also more knowledgeable and selective when making their purchasing decisions. since a key to organizational survival is the retentio...
In this paper we explore the idea that by combining different sources of information in a hospital environment, valuable e-services can be developed for reducing cost and improving quality of service. Companies, like Philips Medical Systems, may have a competitive advantage, because they have a large installed base which may provide valuable information already, and because they can change thei...
A Web service is a software interface that describes a collection of operations that can be accessed over the network through standardized messaging. Effective performance and quality measures of Web services on Web service electronic marketplaces should include both technical and business aspects and consider Web services as business services delivered through multiple channels. In this resear...
the present study was conducted to investigate the effect of implicit focus on form through input flooding and the effect of noticing, explicit focus on form on linguistic accuracy. to fulfill the purpose of the study, 86 iranian pre-intermediate efl learners of one of the language institutes were chosen by means of administering ket as the homogeneity test. these learners were pretested throug...
conclusions the quality gap in the services provided by maternity units showed that these units are not able to meet pregnant women’s expectations completely. the negative quality gaps can be used as a guideline to improve the maternal health care quality and reduce maternal mortality, particularly in high-risk women such as those living in rural areas. results there was a negative gap in all d...
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