Objective Today competitive condition and quick changes adds to the importance of the need to analyze the companies’ performance in order to reach to higher positions as compared to the opponents’ performance. The present study mainly aims to investigate the role of business strategic tendency in organizational performance considering the intervening role of knowledge management. The researche...

iranian industries are increasingly concerned with sustainable development by controlling their impacts on environment. iranian automotive industries have began conducting environmental management within a structured management system based on iso 14001 international standard since 1997. iran khodro co. (ikco), the largest iranian automotive manufacturer, implemented ems entire the company in 2...

this research investigates factors of enterprise portals of governmental organizations of iran. methods used in this research are literature and descriptive survey. data was gathered by a researcher-made checklist for enterprise portal factors in the enterprise portals of governmental organizations of iran. the checklist contains six factors that are content management, document management, col...

In this paper, we argue that effective Integrated Performance Management (IPM) needs both strategic and maturity alignment. The management literature focuses on strategic alignment; in this paper we develop the concept of maturity alignment. Maturity alignment indicates that an organization must install the appropriate managerial and operational processes in accordance with the desired maturity...

In this article, I discuss citizen orientated public management in relation to extant frameworks and theories in public management and organization research, including the role of the public servant, collaborative public management, citizen coproduction, and relational bureaucracy. Following the discussion, I hypothesize about the relationship between public organizations’ citizen orientations ...

This paper determines the research area of critical success factors of total quality management (TQM) implementation in higher education institutions which has potential to be explored and generate new knowledge, to improve the total quality management practices and outcome especially in higher education institutions. This paper has reviewed all the literature which is relevant to critical succ...

the purpose of this study is the feasibility of customer relationship management implementation from employees and managers' perspective of melli bank in esfahan city by using structural equation modeling (sem). this study is applicable in terms of purpose and descriptive –survey in terms of method. the sample population of this study was employees and managers of melli bank in esfahan cit...