In order to better serve the users of wood desks in open-plan offices, Kano model is used analyze problems encountered by office. Combined with quality function deployment (QFD), this study conducted an analysis weighted average users’ needs and importance engineering measures product technical characteristics. The proposed system uses integrated Kano–QFD identify specific scene experience a mo...

The study explores the tradeoff between efforts to benchmark on product-development practices and be customer focused in the implementation of a quality-improvement method. The results of a survey of thirtythree firms' experience with quality function deployment (QFD) reveal that benchmarking on how competitors, peers, or role models develop products facilitates process improvement but hinders ...

Quality Function Deployment (QFD) is a systematic approach used by companies and organizations to meet customer requirements. The success of a QFD analysis is largely based on the quality of the voice of the customer, namely the customer requirements and their importance ratings. On the other hand, ABET, incorporated as the Accreditation Board for Engineering and Technology, Inc., is a non-gove...

In this paper, an approach that attempts to improve conventional quality function deployment (QFD) technique in terms of effective design knowledge handling in product concept development is proposed and described. For this purpose, a QFD-enabled product conceptualisation system was established. It consists of three cohesively interacting modules, namely, design knowledge elicitation module usi...

Intense competition and sophisticated customer needs have resulted in the development of more complex products with a shorter lead time to market. One of the key factors in product development concerns the understanding and management of complex relationships between customers’ needs and technical requirements. Usually these complex relationships are expressed using imprecise descriptions in th...

Distribution plan for a bottled drinking water company in the Central Asian Region is developed using Quality Function Deployment (QFD). The QFD explores the essential customer expectations as important information to construct an efficient distribution plan to augment responsive water distribution Supply Chain (SC). The significant SC characteristics those are necessary in meeting the customer...

In the context of a customer-driven product or service design process, a timely update of customer needs information may not only serve as a useful indicator to observe how things change over time, but it also provides the company a better ground to formulate strategies to meet the future needs of its customer. This paper proposes a systematic methodology to deal with customer needs’ dynamics, ...