introduction: medical libraries and information centers, as service organizations, need standard tools and methods to be able to measure and increase quality of their services, so as to be able to meet the needs of their users in support of the improvement of the performance of their parent institutions. methods: one of the available standard tools of quality measurement is the european foundat...

Background A model of quality management called Strategic Collaborative Quality Management (SCQM) model was developed based on the quality management literature review, the findings of a survey on quality management assessment in healthcare organisations, semi-structured interviews with healthcare stakeholders, and a Delphi study on healthcare quality management experts. The purpose of this stu...

This paper discusses a strategic planning process of a small Canadian hospital necessitated by the continual shortage of physicians and nurses; increasing budget deficit and uncertain financial future; change in community health needs; and the shift towards a regional governance model with emphasis on quality, accountability, and outcomes. Based on the hospital’s documents and interviews with t...

In the context of economic instability and uncertainty, when more and more companies struggle with financial difficulties to keep in business, it becomes more obvious of the necessity of a sound strategic planning and an efficient management system. Thai is why I believe that a decision support system that could provide early warning signals of financial distress to a company a few years before...

Objective: To convene a diverse group of stakeholders to discuss medication therapy management (MTM) documentation and billing standardization and its interoperability within the health care system. Methods: More than 70 stakeholders from pharmacy, health information systems, insurers/payers, quality, and standard-setting organizations met on October 7–8, 2008, in Bethesda, MD. The American Pha...

BACKGROUND Strategic leadership is an important organizational capability and is essential for quality improvement in hospital settings. Furthermore, the quality of leadership depends crucially on a common set of shared values and mutual trust between hospital management board members. According to the concept of social capital, these are essential requirements for successful cooperation and co...

Effective innovative activity of enterprises with the dynamic economic development is possible under the conditions of timely implementation of innovative projects that satisfy and meet the requirements of the external and internal environment and contribute to building up their own potential with the orientation of the enterprise activity on the long-term prospect of development. This contribu...