To manufacture a product, nowadays there are many methods available in the market to manufacture them and to earn more profits and best production which is the prime focus of any manufacturing industry, it is necessary to select only that type of manufacturing process which leads to more profits, less scraps, and reworks, faster production rate, good quality of production, employee satisfaction...

background: understanding customers has become an urgent topic for increasing competitiveness. the purpopse of  the study was to develop a qualitative dynamic attribute value model which provides insight into the customers' value for healthcare institute managers by conducting the initial open-ended questionnaire survey to select participants purposefully. methods: a total number of 427 questio...

Today, in the existing competitive market, proper management of the supply chain has attracted a lot of attention to increasing profitability and customer satisfaction. Managers and decision-makers may use policies to survive in this situation, but a desirable outcome will only come when a precise and comprehensive model is used. Therefore, a detailed design and systematic planning of the suppl...

considering the importance of the factors affecting customer satisfaction and loyalty, this study aimed to investigate the relationship between performance and characteristic of a online stores – digi-kala in this particular case, as a perfect example of an electronic customer relationship system, and customer's electronic loyalty and satisfaction. as a practical-descriptive, research, ele...

In recent years, the e-commerce market has grown significantly, and online retail become very competitive. Online retailers strive to improve their supply chain operations reduce costs customer satisfaction. Value stream mapping (VSM), a tool created by lean production movement identify errors, losses, lead time value-added activities, been proven be effective in many manufacturing processes. t...