Understanding citizens’ satisfaction with public service is crucial for effective and efficient governance. In this milieu, paper intended to examine the factors that drive citizen service. Data on topic were taken from Nepal National Governance Survey 2017/18, analyzed using a logistic regression model. The findings revealed compliance rule, responsiveness, prompt delivery, receiving own self,...

A major domain of e-government research considers effective delivery of information to citizens (i.e. government-to-citizens services). These services involve all sets of communication and transaction between government, at various levels, and citizens. Research indicates that due to the expectations that people hold while utilizing public services available through digital means, there needs t...

We study techniques for deciding the computational complexity of infinite-domain constraint satisfaction problems. For certain fundamental algebraic structures ∆, we prove definability dichotomy theorems of the following form: for every first-order expansion Γ of ∆, either Γ has a quantifier-free Horn definition in ∆, or there is an element d of Γ such that all non-empty relations in Γ contain ...