one of the demands of our society, thirty-seven years after the glorious victory of the islamic revolution, is establishing the pure islamic values in all aspects of society, especially the economic sphere and business decisions. the aim of this study was to clarify and identify the elements and principles of customer orientation and customer relationship in the quran and nahjolbalaghe. therefo...

The effectiveness of increased customer involvement in services selling is to a large extent dependent on the knowledge, expertise, and trust of customers. Successful consultants, therefore, need to be aware of the dynamic relationships between customer education, expertise, and service quality in driving customer trust. To test this notion, we use data collected from 1268 clients of a global f...

Convincing a customer is always considered as a challenging task in every business. But when it comes to online business, this task becomes even more difficult. Online retailers try everything possible to gain the trust of the customer. One of the solutions is to provide an area for existing users to leave their comments. This service can effectively develop the trust of the customer however no...

Business competition in the health industry is getting tighter, especially since COVID-19 pandemic has significantly decreased patient visits. This study aims to determine determinants of executive loyalty at Siloam Hospitals TB Simatupang outpatient installation during era. research quantitative with an observational design. The population consisted 520 patients a sample 84 instruments using q...

Virtual communities (VCs) are places on the web where people can find and then electronically “talk” to others with similar interests. Being capable of increasing stickiness of the website, VCs have potential to form future business models especially in B2C. This research presents an integrated and conceptual understanding of VCs dividing it into three parts namely, virtual community (VC) evolu...