introduction: many organizations, especially service oriented ones, relative to their goals and mission, have a special view towards quality phenomena and its management. methods: this paper analyzes medical service quality in one case the internal section of shaheed rahnemoon hospital based on the basis of gap analysis model and servqual technique. a questionnaire was designed and applied to m...

This study examined several consequences of applicants' expectations of organizational justice at multiple stages in a selection process. The authors assessed the justice expectations of 1,832 job applicants prior to their participation in a testing process and examined how these expectations influenced their pretest attitudes and intentions as well as their perceptions of the testing process. ...

background: standard cares in substance abuse treatment centers (satc) have an important role in treatment success achievement. patients’ views will provide valuable information to improve the performance of these centers. the purpose of current study was to determine patients’ comments on quality of addiction treatment at satcs. methods: this cross-sectional study was conducted in 2013. the st...

Background Following the implementation of family physician plan in rural areas, the quantity of provided services has been increased, but what leads on the next topic is the improvement in expected quality of service, as well. The present study aims at determining the gap between patients’ expectation and perception from the quality of services provided by family physicians during the spring a...

Background: This study aimed to explore service quality in Iranian hospitals by a systematic review and meta-analysis of the existing literature.    Methods: The literature search in the international (PubMed, Scopus, and the ISI) and Iranian (SID, Iranmedex, and Magiran) scientific databases was conducted to identify studies (published in English and Persian) used the service qualit...

This study was conducted in an effort to generate information toward fostering academic outcomes among African American adolescents. Gender differences in African American adolescents’ personal, educational, and occupational expectations were examined in relation to perceptions of neighborhood quality. Participants included 352 African American adolescents residing in an urban area. Measures we...