Software must evolve in order to adapt to new demands and scenarios. In the case of packaged software that can be customized, this evolution implies the maintenance of both out-of-the-box and customized functionality alike. New user interface technologies provide a way to interact with applications that software vendors are forced to incorporate in order to meet new user and market requirements...

The implicit promise of a partnership in loyalty program (LP) is that the partners will gain new customers and LP reinforce to focal partners. Although may be encouraged cross-purchase from (which create positive synergies), they can also switch among without forfeiting rewards lead cannibalization sales partners). To explore these cross-partner effects, we analyze evolution customer purchases ...

The present study was carried out to map the perception of consumers and identify factors influencing consumer buying behaviour towards food products FPOs in Tamil Nadu. results concluded that majority respondents purchased jaggery sugar, cold pressed oil, snacks millets category from retail shops FPOs. quality nutrient content were major product traits for purchasing FPO products. Most felt pr...

The tremendous development of technology and mobile devices at present is making a significant influence on the hotels sector, especially in online hotel reservations via new travel intermediaries applications like (Booking Trivago applications). These have prominent role sector. Little researches has been done about customers’ perceptions use booking broker applications. This study examined ho...

Nowadays, increasing competition among companies and the huge cost of attracting new customers has led to companies seeking to retain existing customers rather than looking to attract new customers. These factors together have led to the emergence of customer relationship management. Thanks to the development of information and communication technology, especially the Internet, the use of custo...

Insurance sector in India is growing at a very fast pace. With the entry of more and more private sector insurance, the competition within the industry is becoming very intense. Competition in the country among the insurance companies is strong as there have been new entrants into the market. Thus customer satisfaction is a crucial issue for the insurance company management to retain and attrac...

Parcel delivery is a complex logistic service, as it serves many small or medium-sized customers who may send or receive parcels. Modeling such delivery system needs to integrate two different research areas of hub location and vehicle routing. As it totally depends on the network and the linkage of the nodes, in this paper, some door-to-door service providers are taken into account to provide ...

Effective knowledge and awareness of customers require the market segmentation, through which the customers who have the same needs and purchasing patterns as well as the same response to marketing plans are identified. The selection of a proper variable is a requirement, among other, for a successful market segmentation. In today' world, on one hand, the consumers are bombarded with new goods ...

1567-4223/$ see front matter 2011 Elsevier B.V. A doi:10.1016/j.elerap.2011.06.005 ⇑ Corresponding author. Tel.: +886 2 23111531x38 E-mail address: [email protected] (L.-C. As the profit margins of 3G mobile network operators gradually decline, and market competition becomes increasingly intensive, they must develop rich and diverse varieties of brand new application services to attrac...

Mobility of the wireless user creates uncertainty in demand and non-optimum use of radio resources. Current wireless networks are periodically re-configured manually to improve network performance. These network reconfiguration and performance optimizations consume thousands of engineering hours and are often done by trial and error. However, the benefit of these efforts will be minimized as in...