We extend a heuristic method within the framework of “dynamic capacity apportionment procedure” (DCAP) to allocate an existing capacity among the classes with different profit contributions. In general, DCAP is applied when some capacity shortage exists and can not be enhanced in short - run. Our proposed approach is constructed for a make - to - order manufacturing system that produces a varie...

During recent years, we have witnessed a development and an expansion of servitization and Product Service System (PSS) concepts in industrial and economic fields. Servitization involves the substitution of a product offering by a service offering. In many advanced economies, servitization is thought of as a development approach capable of providing opportunities for achieving sustainability, i...

decentralization is the process of dispersing decision-making closer to the point of peripheral area, service or action. basically decentralized governance, if properly planned and implemented, offers important opportunities for enhanced human development. the studies about this issue in different countries show that most of the decentralizations have been implemented in european countries and ...

Product lines are sets of products designed to solve complex problems that a single tool is not able to approach because of the complexity. Moreover product lines are scalable: customers can buy only components that they need to work at present. Future enhancement could be done with little training effort due to the homogeneity of products inside a product line. These method of software product...

Offering a Product-Service System (PSS) is a well-accepted strategy that companies may adopt to provide a set of systemic solutions to customers. PSSs were initially provided in a simple form but now take diversified and complex forms involving multiple services, products and technologies. With the growing interest in the PSS, frameworks for the PSS development have been introduced by many rese...

The assessment of service quality provides an important feedback for libraries to assess and improve its services to its users. This paper reports the use of an adapted SERVQUAL instrument to measure the service quality of a special library (a statutory board library). The SERVQUAL instrument, developed by marketing researchers based on the Gap Model, states that the service shortfalls experien...