نتایج جستجو برای: competition intensity and customers satisfaction level

تعداد نتایج: 16934058  

Journal: :Production and Operations Management 2012

2008
Laurence Mukankusi Assion Lawson-Body

The purpose of this study is to continue to fill a gap in the literature by investigating the impact of website-supported customer relationships on customer satisfaction. The study used content analysis to analyze the interview data obtained from a sample of 22 executives and webmasters of eight (8) IT companies in Quebec, Canada to test the hypotheses. The results show that three of the four w...

برادران, مهدی, صفرنیا, حسن, عباسی, عباس,

This article is testing ten hypotheses with the aim of studying the effective factors on customer loyalty in Tejarat Bank. Statistical community of this research includes permanent customers of Shiraz Tejarat Bank Branches in first half of 1388 196 persons were selected through indefinite society formula and based on pilot studies as the sample. Collecting data was done by questionnaire with st...

پایان نامه :وزارت علوم، تحقیقات و فناوری - دانشگاه فردوسی مشهد - دانشکده ادبیات و علوم انسانی دکتر علی شریعتی 1392

today, information technology and computers are indispensable tools of any profession and translation technologies have become an indispensable part of translator’s workstation. with the increasing demands for high productivity and speed as well as consistency and with the rise of new demands for translation and localization, it is necessary for translators to be familiar with market demands an...

پایان نامه :وزارت علوم، تحقیقات و فناوری - دانشگاه علامه طباطبایی - دانشکده اقتصاد 1389

this thesis is a study on insurance fraud in iran automobile insurance industry and explores the usage of expert linkage between un-supervised clustering and analytical hierarchy process(ahp), and renders the findings from applying these algorithms for automobile insurance claim fraud detection. the expert linkage determination objective function plan provides us with a way to determine whi...

پایان نامه :وزارت علوم، تحقیقات و فناوری - دانشگاه شیراز - دانشکده علوم 1390

any change in the refractive index of a laser active medium can lead to serious degradation of beam quality, laser beam modes, laser performance and variation in the intensity distribution. alteration in the refractive index of laser active medium is especially notable in high power lasers. it is clear that in the laser beam production, the pumping agent induces a great amount of heat which...

پایان نامه :وزارت علوم، تحقیقات و فناوری - دانشگاه مازندران - دانشکده علوم انسانی و اجتماعی 1388

the present study set out (a) to examine the categories of pedagogical knowledge related to the act of teaching of novice and experienced teachers as gleaned from their verbal report of what they were thinking about while teaching and (b) to compare the categories of pedagogical knowledge of novice and experienced teachers. the aim of comparing these two groups of teachers was to see whether di...

Journal: :هنرهای تجسمی 0
پروین عبداللهی کارشناس ارشد مهندسی صنایع، دانشکدۀ مهندسی صنایع، دانشگاه یزد، یزد، ایران نرگس النچری کارشناس ارشد مهندسی صنایع، دانشکدۀ مهندسی صنایع، دانشگاه یزد، یزد، ایران

in designing a product designers should take in to consideration several factors such as customers’ needs and opinion as well as the designing features and the relationship between these two.since each designer has his own idea, it is worth for both designer and producers to find a way for combining the customer needs and the designing of the product increases with the rate of customer satisfac...

2017
Andrea Godfrey Flynn Linda Court Salisbury Kathleen Seiders

Service firms frequently contact customers after a transaction to solicit feedback and assess satisfaction with the service experience. Customers who have an ongoing relationship with a firm may receive satisfaction surveys after many or even most of their service encounters, yielding effects that are likely to be cumulative over time. Yet how these cumulative effects influence customer purchas...

Journal: :مدیریت فناوری اطلاعات 0
محمد دوستار استادیار دانشگاه گیلان،دکتری تخصصی مدیریت باگرایش رفتار سازمانی،دانشگاه تربیت مدرس،تهران، ایران محمدعلی ولی پور استادیار دانشگاه گیلان،دکتری مدیریت دولتی،دانشگاه آنکارا، آنکارا، ترکیه رضا اسماعیل پور استادیار دانشگاه گیلان، دکتری مدیریت سیستم ها،دانشگاه تربیت مدرس،تهران،ایران مجتبی محمودی کارشناس ارشد مدیریت صنعتی ، دانشگاه گیلان ، رشت ، ایران

information & communication technology(ict) is regarded as a means to rural sustainable development in order to reduce poverty, bridge the digital divide and prevent the migration of people from rural areas to cities. to achieve these goals and to deliver governmental services and other essential services needed by rural communities, ten thousand rural ict centers with an investment of $ 280 mi...

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