نتایج جستجو برای: strategies of complaint

تعداد نتایج: 21197961  

Journal: :Journal of Marketing 2022

To date, the literature offers multiple suggestions for how to recover from service failures, albeit without explicitly addressing customers’ negative, high-arousal states evoked by failure. The few studies that do address ways improve negative emotions after failures focus on face-to-face interactions only. Because many customers today prefer complain social media, firms must learn effectively...

پایان نامه :وزارت علوم، تحقیقات و فناوری - دانشگاه رازی - دانشکده ادبیات و علوم انسانی 1391

the purpose of this two-phase, sequential mixed methods study was to find out whether there were any decencies between male and female ma students’ theses regarding the common features of academic writing such as syntactic complexity, means of integrating cited information, and organizing arguments. i chose 10 male written theses and 15 female written theses in tefl and linguistics. in the firs...

پایان نامه :دانشگاه آزاد اسلامی - دانشگاه آزاد اسلامی واحد گرمسار - پژوهشکده علوم انسانی و اجتماعی 1390

this study was an attempt to investigate and compare the effect of lexical inferencing and concept mapping on developing vocabulary retention of iranian language learners. sixty homogeneous students from different intact classes who were being taught as intermediate learners in sokhan english institute participated in this study. they were in different classes. a teacher made test as a pre-test...

پایان نامه :وزارت علوم، تحقیقات و فناوری - دانشگاه تبریز 1381

‏‎the investigation would certainly offer implications for translation, where the translators mostly adhere to only the ideational meaning of the sl text neglecting its textual meaning, a practice which mostly leads to target language texts which have lower readability(compared with their source language counterparts) due to their displaced thematization strategies.‎‏

پایان نامه :وزارت علوم، تحقیقات و فناوری - دانشگاه شهید باهنر کرمان - دانشکده ادبیات و علوم انسانی 1392

abstract this study aimed at investigating the translation of interjections from english into persian in dubbing. to carry out this study the expressive secondary interjections found in the film four weddings and a funeral and their equivalent in persian dubbed version were analyzed through the strategies proposed by cuenca. the descriptive analysis of the corpus showed that (strategy b) i.e...

Journal: :دانش و پژوهش در آموزش زبان انگلیسی 0
mahdieh jalilian mahdieh jalilian, faculty of foreign languages, islamic azad university, isfahan (khorasga) branch, arghavanie st., jey sharghi st., isfahan, islamic republic of iran ali roohani dr. ali roohani, faculty of foreign languages, shahrekord university, shahrekord, iran

abstract textbooks play an important role in english language teaching (elt), particularly in the english as a foreign language (efl) context where it provides the primary linguistic input. the present research was an attempt to comparatively evaluate the touchstone series in terms of compliment and complaint speech acts. four touchstone textbooks (book 1, book 2, book 3, and book 4) were selec...

پایان نامه :وزارت علوم، تحقیقات و فناوری - دانشگاه شیخ بهایی - دانشکده زبانهای خارجی 1391

the skill of reading in english as a foreign language is an important and challenging one which is affected both by linguistic and extra linguistic factors. since vocabularies are part and parcel of every reading comprehension text, knowing enough vocabulary always facilitates this process. however, guessing strategy as one of the most important strategies has consistently ignored by language l...

پایان نامه :دانشگاه تربیت معلم - تهران - دانشکده زبانهای خارجی 1387

چکیده ندارد.

پایان نامه :دانشگاه بین المللی امام خمینی (ره) - قزوین - دانشکده مهندسی معماری و شهرسازی 1388

nowadays,tourism industry considered as one of the main sources of income of a country.unfortunately and despite of owning plenty of cultural historical and natural attractions, iran has not reached to a proper position in this field. besides, the historical cities of a country are considered as the income resource and national wealth of it. qazvin with a rich cultural precedent, have suitable ...

پایان نامه :وزارت علوم، تحقیقات و فناوری - دانشگاه الزهراء - دانشکده ادبیات، زبانهای خارجی و تاریخ 1391

the aim of conducting this study was to investigate the foreign language learning needs of undergraduate economics students and business management students in faculties of social sciences of alzahra and azad naragh university. in the study, which was designed on the basis of a qualitative-quantitative basis using interviews and questionnaires, 146 female undergraduate business management as we...

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